Privacy and Cookies Policy




In order to face the technological evolution, it is necessary to pay attention to the privacy protection. Luxgap undertakes to comply with the new general European personal data protection regulation (GDPR) that came in force on May 25, 2018. The personal data collected by luxgap are fully subject to this new regulation.

1 / Personal information collection

In general, your personal data are not automatically saved when you browse the website These cookies do not collect any personal data, it simply allows a better browsing experience.

In some cases, especially when you want to leave a message on the website, you will be asked to provide your name(s), first name(s) and e-mail address (hereinafter your “Personal Data” or “Data”). By providing this information, you expressly agree that your Data will be processed by Luxgap for the purposes indicated in the section 2 below. If there are other purposes than those indicated in point 2, they will be communicated at the end of each form.

2 / Purpose of Data processing

Luxgap may process your Personal Data for the following purposes:

  • providing you with the information or services you have requested (including sending a commercial offer or a responding to a contact request);
  • collecting the information enabling us to improve/securise our site, our products and services

3 / Legal basis for processing

For the purposes explained under point 2 /:

  • Pre-contractual relationship or legitimate interest (including sending a commercial offer or a response to a contact request);
  • Legitimate interest (log-based anonymized navigation data);

4 / Forms and interaction

Your Personal Data is collected through our contact form

We use the collected information for the following purposes:

  • Answering your question
  • We contact you to have more information about your question

5 / Log files and cookies

We collect certain information through log files and cookies. This is mainly the following information:

  • IP address
  • Operating system
  • Visited pages and queries
  • Day and time of connection

The use of such files allows us to:

  • Improve/securise the service and offer a personalized welcome
  • Block IP addresses in case of risk of attack

6 / Storage duration

Your Personal Data is stored by Luxgap only for the time in relation to the purpose of our communication exchanges (when you contact us via our contact form)

7 / Right of objection, withdrawal and transfer

You have a right of objection, deletion of your Personal Data and withdrawal of your consent. You can also request a transfer of your Personal Data.

The right of objection is the possibility offered to the Internet users to refuse that their Personal Data is used for certain purposes mentioned during the collection. You can express the objection to the processing of your Personal Data if we have a legitimate interest (or the interest of a third party) in doing so and there is a valid reason to object the Data processing. You also have the right to object if we process your Personal Data for direct marketing purposes.

The right of withdrawal is the possibility offered to users to request the deletion of their Personal Data. You also can request to delete or remove your Personal Data when you have expressed your right to object the processing of your Data (see above).

When you provide your explicit consent to authorize the collection, processing and transfer of your Personal Data for a particular purpose, you have the right to withdraw your consent for this Data processing at any time. Once we receive the notice of withdrawal of your consent, we will no longer process your information for the purpose (s) for which you gave your consent, unless we have a legitimate reason to do so.

You can request the transfer of your Personal Data on your behalf or on behalf of another controller in an electronic and structured format (right to data portability). This allows you to retrieve and transfer your Data in an electronically usable format.

8 / Right of access and rectification

You may request access to your Personal Data (commonly called “request for access to his personal data”). This request allows you to receive a copy of your personal information and to verify that we are legally processing this Data.

You can also request information about whether we have personal information about you and, if so, what information is available and why we keep it / use it.

Additionally, you can request the correction of the personal information we have about you. This allows you to rectify any incomplete or inaccurate information we have about you.

9 / Right to restriction of processing

You may request the limitation of the processing of your Personal Data. This allows you to suspend the processing of your personal information, for example if you want to establish the accuracy or the reason of the Data processing.

10 / Rights requests execution

To request your rights execution, you can contact us via the following email address:

Your request will be processed within one month starting from the moment of your identity confirmation.

You will not have to pay any fees to access your Personal Data (or request any other of your rights). However, we may charge you a reasonable fee if your access request is manifestly unfounded or improper. We may also refuse to process your request for the same reason.

We may request you the information to help us confirm your identity and to ensure that you respect your right to access this information (or for the execution of any other of your rights). This is a security measure to ensure the non-disclosure of your personal information to an unauthorized person.

You are allowed to file a complaint with the National Commission for Data Protection (“CNPD”) if you feel that your rights are not respected:

11 / Security

Personal Data we collect is kept in a secure environment. Our employees are required to respect the confidentiality of your information.

To ensure the security of your Personal Data we use the following measures:

  • SSL Protocol (Secure Sockets Layer)
  • Access management – authorized person
  • Backups
  • Firewalls

We are committed to maintaining a high degree of privacy by incorporating the latest technological innovations to ensure the confidentiality of your Data. However, since no mechanism offers maximum security, there is always a risk involved when using the Internet to transfer the personal information.



Our cookie policy allows you to better understand the provisions we implement in terms of browsing our website. It informs you about the cookies on our website, their purpose (1) and gives you the procedure to set them up (2).

1 / General information about cookies

Luxgap, as publisher of this site, can implement a cookie on the hard drive of your device (computer, tablet, mobile, etc.) to ensure smooth and optimal navigation on our website. This page describes the information they collect, how we use it and why we sometimes need to store these cookies.

“Cookies” are text files that are downloaded to your computer and allow us to recognize your computer, tablet or mobile to customize the services we offer and enhance your experience.

The information collected through cookies does not identify you in any way. Cookies are used exclusively for our own needs to improve the interactivity and performance of our site and send you content tailored to your interests. None of this information is disclosed to third parties. To better inform yourself about the information cookies identify, you will find below the different types of cookies that can be used on, their name, purpose and shelf life.

2 / Your cookies settings preferences

When you first connect to the Luxgap website, you are warned by a banner at the bottom of your screen that information about your browsing is likely to be saved in files called “cookies”. This banner warns you that by browsing this website, Luxgap uses cookies. However, these cookies (listed below) do not contain any Personal Data and do not require the explicit consent of the user.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, some cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.

We are using the following cookies on our web site:

Necessary cookies

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.



Purpose: used to distinguish between humans and robots and creates valid reports on site usage.

Storage duration: 179 days

Name: rc::a


Purpose: used to distinguish between humans and robots and creates valid reports on site usage.

Storage duration: persistent

Name: rc::b


Purpose: used to distinguish between humans and robots

Storage duration: session

Name: rc::c


Purpose: used to distinguish between humans and robots

Storage duration: session

Preference cookies

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Name: pll_language

Provider :

Purpose: Used to determine the visitor’s preferred language and, if possible, set the site display language accordingly.

Storage duration: 1 year



Session cookies

These are temporary cookie files, which are erased when you close your browser. When you restart your browser and go back to the site that created the cookie, the website will not recognize you. You will have to log back in (if login is required) or select your preferences/themes again if the site uses these features. A new session cookie will be generated, which will store your browsing information and will be active until you leave the site and close your browser.

Persistent cookies

These files stay in one of your browser’s subfolders until you delete them manually or your browser deletes them based on the duration period contained within the persistent cookie’s file.